The DLAS Help Desk is the best place for legislative agencies to get technical assistance for PC desktop and Local Area Network questions. The DLAS Help Desk also answers questions from legislative staff and the general public about using the Legislative Information System (LIS) or other DLAS Systems.

We resolve technical problems for legislative staff

Legislative agencies can contact the DLAS Help Desk, via email, phone, or Live Help web chat, for desktop and system support.

DLAS desktop support

DLAS provides desktop support to the legislative agencies, covering a wide variety of technical problems. Our desktop support services include professional troubleshooting and problem resolution for the following:

• desktop hardware and peripheral devices
• operating systems, with network interface configuration
• email, database and word processing applications
• mobile computing devices
• Voice over IP (VoIP) phones

We also direct inquiries to the appropriate State resources when the issue involves systems beyond the scope of DLAS responsibility.

DLAS system support

The DLAS help desk handles issues relating to DLAS systems. Many features on LIS and other DLAS systems support the legislative process. We quickly and efficiently resolve problems, bringing in appropriate DLAS staff members as necessary. We use information gathered during the troubleshooting process to upgrade systems and prevent problems from repeating.

We provide LIS help for the public

The general public can contact the DLAS Help Desk for LIS and Lobbyist-in-a-Box support. We can provide information about bill status and the legislative process, but we cannot give legal advice. LIS users can request assistance directly from the LIS site with our Live Help web chat service. Clicking the Live Help button in LIS begins an Internet chat session with a staff member of DLAS. Customer service for the public is available Monday through Friday from 9:00 a.m. to 4:00 p.m. EST. After hours, clicking on the "leave a message" button in Live Help sends an email to DLAS staff.